Frequently Asked Questions

Microchipping offers pets a safe and permanent method of identification and increases the chances of a lost pet being safely reunited with its owner. It is the most effective way of identifying a lost animal (chips don’t come off like collars can). Each microchip has a unique number which is stored on a national database.

A scan of the chip reveals the owner’s name and address from the database’s records. Microchips are slightly smaller than a grain of rice and are inserted under your pet’s skin between the shoulder blades. The procedure is very simple and is no more painful than an injection. Once inserted, your pet will not be aware of the microchip’s presence. You must have your animal microchipped if you are taking it abroad or bringing it back into the UK.

Unfortunately, there is no way of preventing worm infection but to avoid worms reaching maturity and affecting your pet’s health you should worm your pet regularly. Worming every three months will reduce this risk, but we would recommend that you bring your pet to one of our regular parasite prevention clinics where we will be able to evaluate your pet’s health and your family’s requirements and advise you on a specific worming routine suitable for your pet..

It is wise to take an interest in your pet’s health, but always think about your information source. Remember, there are lots of myths surrounding pet health! If in doubt, give us a call.

A healthy diet and plenty of exercise are paramount. Never give human medicines to pets. Simple measures, such as checking your pet’s ears for discharge, checking their teeth for plaque/tartar buildup or for decay/breakages and feeling for external lumps, are an important part of routine healthcare. We recommend that you bring your pet in for an annual health check. We consider this check extremely important for the long-term well being of your pet.

During the health check, they will be examined by your vet who will want to know if you have noticed any changes in your pet over the last 12 months. We are particularly looking for early warning signs of disease. The earlier something is diagnosed, the greater the likelihood of successful treatment. For elderly pets with age related illnesses, there is much that can be done to slow down or limit the disease if it is diagnosed in the early stages.

At the health check, vaccinations can be administered depending on your pet’s individual requirements. Vaccinations are still the only way to prevent many serious infectious diseases and are important in ensuring good health.

We suggest you take a look at the DEFRA website. It has a large amount of very useful information on taking your pet abroad. There are specific procedures and paperwork that are essential when taking your pet abroad and, at the practice we are happy to help you through these. We can also assist you in fulfilling those requirements for animals entering countries not covered by the Pet Travel Scheme.

In addition, we can provide advice regarding safe travel abroad and any health issues you may encounter in specific countries. Give us a call on 01256 764771.

With so many pet foods on the market, all making claims for health benefits, it can be hard to know which diet to choose. We recommend that you discuss with your vet or veterinary nurse which diets would be appropriate for your pet and his or her lifestyle. Our vets or veterinary nurses have a good deal of knowledge and experience and we can offer scientific and clinical nutritional advice on what is suitable for you pet. Come into the surgery or book an appointment to discuss further.

Pets are at greater risk of heart disease, respiratory problems, arthritis and joint problems, heat and exercise intolerance, diabetes, spinal problems and anaesthetic and surgical complications if they are overweight.

We run daily weight clinics held by one of our nursing team, all of whom are qualified in animal nutrition. As well as providing advice on appropriate exercise for your pet we recommend diets that are scientifically and clinically proven to effect safe weight loss while providing a complete, balanced diet.

RCVS accreditation offers peace of mind to clients of accredited practices and more informed choice to the animal-owning public. To become accredited, practices volunteer for rigorous inspection every four years and will have met a range of minimum standards including hygiene, 24-hour emergency cover, staff training, certain types of equipment and cost estimation procedures. They may also be subject to spot-checks between inspections.

HOOK PRACTICE
Mon to Fri – 8.15am to 7pm
Sat – 8.15am to 1pm

See our Appointments page.

During surgery opening times:  

 8.15am – 7pm Mondays to Fridays and 8.15am – 1pm saturdays:

Please ring 01256 764771 if you have an emergency with your pet. It is always best to ring before you come to the surgery so that the team can be ready for your arrival.

Please answer any questions the receptionist or nurse asks you over the phone as this information will help us to help you and your pet.

During opening hours genuine emergencies will be seen as urgently as necessary.

Out of normal hours:

We have arranged for a specialised emergency out-of-hours service to be available. Similar to a hospital A&E, they are specially trained and equipped for handling emergency cases. Details are on our our Emergency Care page.

We expect you to pay your veterinary fee at the time of your appointment or on collection of your pet after an operation. We accept cash, cheques (with a valid banker’s card), Switch, and most major credit cards. We believe our charges are as reasonable and as affordable as possible and set them at a level that allows us to maintain a high quality of staff and of medical and surgical facilities.

If you have any queries, please speak to our staff before making an appointment. Estimates are always available for any proposed treatment. If your vet has not already provided you with an estimate of likely costs, please ask.

See the Fee’s & Payment Options page for more information.

We recommend that all pet owners take our medical insurance for their pets. Advances in the medical and veterinary professions open up a vast increase in available diagnostic and first class treatments. These can be very expensive and, if insured, your pet need never be denied the best level of care
and the chance of a full recovery. As with all insurance policies, it is important to read the small print and to make sure you know exactly what you’re getting for your money. Call in or ring the practice on 01256 764771 for more information.

We recommend that cats (both males and females) should be neutered from the age of five months. Male dogs can be neutered from seven months of age, and bitches after their first season but discuss with your vet the pros and cons of these procedures as each pet is very much an individual. Neutering prevents unwanted litters and avoids other health problems.

There is absolutely no reason for your pet to have kittens or puppies before it is spayed.

Prescriptions are available from this practice. You may obtain relevant veterinary medicinal products from your veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.

Your veterinary surgeon may prescribe relevant medicinal products only following a clinical assessment of an animal under their care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal.

The general policy of this practice is to re-assess an animal requiring repeat prescriptions for supplies of relevant veterinary medicinal products every six months, but this may vary with individual circumstances. Information on the prices of medicines is available on request.